Privacy Policy

Last updated: June 20, 2026

Upper Appliance Repair LLC ("we", "us", "our") operates an appliance repair service. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with, including information related to our text messaging (SMS) program.

1. Information We Collect

• Contact details — your name, phone number, email address, and service address.
• Service information — details about the appliance and repair you request, appointment times, and payment/invoice information.
• Communications — messages, calls, and texts between you and us.

We collect this information when you book a service by phone, through our website form, or in person.

2. How We Use Your Information

• To schedule, perform, and follow up on appliance repair services.
• To send appointment confirmations, reminders, technician arrival/ETA updates, job status updates, and invoice or payment links.
• To respond to your questions and provide customer support.
• To process payments and keep service records.

3. Who We Share Information With

We share personal information only with service providers that help us operate our business (for example, scheduling, payment processing, and communications/SMS providers), and only as needed to provide the service. We do not sell your personal information.

4. Text Messaging (SMS)

By providing your phone number and opting in, you agree to receive service-related and informational text messages from Upper Appliance Repair LLC. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. See our SMS Terms & Conditions for details.

5. Data Retention & Security

We retain personal information for as long as needed to provide our services and meet legal obligations, and we use reasonable administrative and technical measures to protect it.

6. Your Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time by replying STOP. Contact us using the details below.

7. Cookies and Analytics

We use Google Analytics 4 to understand how visitors find and use this website. It sets cookies in your browser and sends Google information such as the pages you view, the approximate location derived from your IP address, your device type and the site or search that referred you. We use this only to see which pages and services people need, so we can improve them.

We do not sell this information, and we do not use it to identify you personally. Google processes it under its own terms; you can read how Google uses data at policies.google.com/technologies/partner-sites.

You can opt out at any time by installing the Google Analytics Opt-out Browser Add-on, by blocking cookies in your browser settings, or by using your browser's Do Not Track or Global Privacy Control setting.

If you are a Texas or California resident, you may request access to, correction of, or deletion of the personal information we hold, and you may ask us not to sell or share it. Contact us using the details below and we will respond within the period required by law.

8. Contact Us

Upper Appliance Repair LLC
12515 Barker Cypress Rd Apt 3202, Cypress, TX 77429
Phone: (832) 615-1079
Email: upperappliance@gmail.com